Dedicated, local, secure
Each hospital has a dedicated VIP Partner. Your VIP Partner will be local to your hospital. Upon service agreement, your VIP Partner will visit your hospital, meet your team, learn your system and protocols. This information will be tracked and followed within VIP Vet Service's databases. If your VIP Partner becomes unavailable- due to illness, PTO, or they hit retirement- your data is available for another VIP Partner to step in- coverage isn't compromised.
Contacts made to your hospital via email and e-fax will be routed to VIP Vet Services for handling. All replies will come from your hospital's email alias. The hospital administration will have access to all emails and control the forwarding process. Your hospital data, your control.
Your VIP Partner will remote into your cloud based PIMS system for access to your hospital data using a secure connection provided by your PIMS. This places the connection and control in the hands of the hospital administration. Your information, your control.
The VIP Partner will access data to make an informed response to the email- whether it's to provide a vaccine record, send records to a referral hospital, or approve a online pharmacy requests. VIP Partners may also be able to review prescription refill requests, note them in the records and print the label in the hospital pharmacy or advise why a refill can't be completed. VIP Partners will not prescribe medications or diagnose any illnesses.
Your VIP Partner is affordable, due to managing e-coms for more than one hospital. Confidentiality is maintained- what happens in your hospital is not shared with any other VIP Vet Service clients.
VIP Vet Service will provide reports to the hospital administration, allowing for tracking of time spent on each contact, follow up, etc. This will allow both VIP Vet Service and the Hospital to make sure the right care is being provided to the hospital.
Reprioritizing affordably
Traditional Roles
Adding VIP Vet Service
Adding VIP Vet Service
Often times, emails and other e-coms get overshadowed by other tasks and pushed off until the end of the day. Your in hospital team should be focused on the clients in front of them, and not the e-coms. People and pets are the priority.
Adding VIP Vet Service
Adding VIP Vet Service
Adding VIP Vet Service
VIP Vet Service handles the emails as they come in, during business hours, reducing overtime and burden on team members. It's easy to overlook the people behind the e-coms. Chances are, if their emails aren't being replied to quickly enough for them, they're going to be calling, tying up the phone lines, and taking staff resources. We're happy to take care of them the first time they reach out.