Dedicated, local, secure
Each hospital has a dedicated, local VIP Partner. Upon service agreement, your VIP Partner will visit your hospital, meet your team, learn your system and protocols. This information will be tracked and followed within VIP Vet Service's databases. If your VIP Partner becomes unavailable- due to illness, PTO, or they hit retirement- your data is available for another VIP Partner to step in- coverage isn't compromised.
Contacts made to your hospital via email and e-fax will be routed to your hospital's dedicated VIP Vet Service email for handling. The hospital administration will have access to all emails and control the forwarding process. Your hospital data, your control.
Your VIP Partner will remote into your cloud based PIMS system to access to your hospital data using a secure connection provided by your PIMS. This places the connection and control in the hands of the hospital administration. Your information, your control.
Your VIP Partner will access data to make an informed response to the email- whether it's to provide a vaccine record, send records to a referral hospital, or approve a online pharmacy requests. VIP Partners may also be able to review prescription refill requests, note them in the records and print the label in the hospital pharmacy or advise why a refill can't be completed. VIP Partners will not prescribe medications or diagnose any illnesses.
Your VIP Partner is affordable, due to managing e-coms for more than one hospital. Confidentiality is maintained- what happens in your hospital is not shared with any other VIP Vet Service clients.
VIP Vet Service will provide reports to the hospital administration, allowing for tracking of time spent on each contact, follow up, etc. This will allow both VIP Vet Service and the Hospital to make sure the right care is being provided to the hospital.
Reprioritizing affordably
Traditional Roles
Often times, emails and other e-coms get overshadowed by other tasks and pushed off until the end of the day or the next day. Many Veterinary Clinics implement an autoreply advising a response of 24 to 48 hours. If e-communications are not the priority, clients may decide to call instead of waiting the 24-48 hours response time.
Adding VIP Vet Service
VIP Vet Service handles the e-communications, during business hours, reducing overtime and burden on team members. Let us reply within 4 business hours of receipt, reducing the follow up calls. We're happy to take care of them the first time they reach out. Your in hospital team should be focused on the clients in front of them, and not the e-coms. People and pets are the priority.
