Pets are our Passion. Pet Helpers are our People.

Jennifer Carr (Founder and Owner)  

Like many in the veterinary industry, I started with a love of animals going back to my Siamese cat and our family West Highland White Terriers.

In 2000, I joined my first veterinary hospital as the bookkeeper, receptionist and front office manager.  My first day was training as a receptionist- two receptionists no showed, the one that was there was too busy to train me, and I basically spent the day answering the phone and putting clients on hold, until someone could get to them, or they hung up.  Unpleasant for all.

My family moved to the eastside of Seattle in 2006, where I worked for a very busy 9 doctor vet practice, again as a receptionist. In 2007, I worked part time and went to Veterinary Technician School full time. I graduated near the top of my class, licensed immediately, and worked at the Emergency Hospital I interned with.  

I went to day practice-- here the stress of being a small hospital with incorrect staffing led to burn out.  By 2014, I was working for a pet medical company, as a claims assessor, and then as a claims team manager.  Covid brought on a new level of difficulty in the veterinary field, and my team members struggled to complete claims due to needing information from hospitals, and hospitals being overwhelmed by covid restrictions, the increase in pet ownership and staffing shortages. Even as a 3rd party in Vet Med, we felt the hospital's struggles.  

Pivot to now.  I want to be a part of the vet med crisis solution.  The first step, reduce some of the burden placed on team members.  Provide support while allowing team members to manage the clients in front of them.  I also feel like phone communications are better taken by the staff the clients will be seeing when they are in the hospital.

In the future, I hope to add more layers of solutions to VIP Vet Service.